Testimonals

NW PC Mobile Tech is a life saver! Shawn has come into our business and really helped us get "up to speed" so to speak. Our business is located in a remote location so good internet service is hard to come by, Shawn came in & not only cleaned up our computers to make them run as efficient as possible...but also built a new tower for our front desk operations. I cannot believe the speed & efficiency that we are now running on. Thank You Shawn for the Fair, Kind, and Knowledgeable Service you provided us at Boulder Equipment, Inc! We appreciate you so much; you are defiantly one of the team! 

Excellent Service by Rod

I had problems with my new computer and called NW PC. The service was great and he updated everything I needed. The new computer is running like a champ!!!!!!! Thanks again.

Awesome job by brock

Shawn did a great job. On time and at price quoted. Look forward to do business with the company in the future.

By Marilyn

Twice I have had NW PC Mobile come to my house for tech problems. Service has been fast and great. He always can fix whatever is wrong. His fees are very reasonable. I would recommend this company to anyone.

Thanks Shawn! By Ralph 

When NW PC Mobile opened its door for business I brought Shawn a mostly dead 2003 HP laptop that my sister purchased while she was in Oregon; and there were multiple unknown issues as well as the broken DC Power connection. I was extremely impressed with the service and the quality of workmanship Shawn provided. I highly recommend NW PC Mobile for computer repair and services. Thank you Shawn, for all your hard work and extra time that you invested in attempting to breathe life into a dying legacy platform.

The Best by Ruth

VERY KNOWLEDGEABLE IN EVERYTHING I NEEDED. GREAT SERVICE AND THE BEST PRICES AROUND. HIGHLY RECOMMEND!!!!

Great job! By Brian B

Shawn, you did a great job. Thanks for your hard work on repairing our laptop and our desktop.

Amazing service by James

My PC is my livelihood and it wasn't working properly. I took it to local repair shops, and no one seemed to be able to figure out the problem. I wish I called Shawn initially. It would have saved much time, money and frustration. When I did, I received unbelievable service and expertise at a low cost. He fixed it right away, and now it's running better than ever. I'm sure I'll need his help in the future, and I won't think of calling any other company. You're a life-saver, Shawn!!! I can't thank you enough!

Extremely Satisfied by K. Hawkins

I am extremely satisfied with the excellent customer service and superior delivery speed.

Server Down by Godfathers Pizza

We have a Point of Sale system that was installed in 1986 that is based on DOS. Our server went down with a failed hard drive, with it all of our Point of Sale computers with it. There is no documentation on the Angel Point of Sale System, and the person who set up the Angel Point of Sale system passed away two years ago, and no one we called has ever heard of this software. None of our systems have USB, CD drives or internet access. The level of service and knowledge Shawn has of DOS was simply amazing. He was able to gain an understanding of the Point of Sale Software in a very short time and had us up and running within three days. We had Shawn clone all of our hard drives at this location as well at our two other locations. The price was more than fair, thank you Shawn for the time and attention through the many obstacles you faced to get us up and running.

Astounding by Robert Young

Until now, every attempt at computer repair at my business has been completely unsatisfying. I've been told a) the computer was fixed when it really wasn't b) there was nothing that could be fixed or c) I should just get a new computer. In every case I would up with a non-functioning computer and a hefty invoice. This time I figured I would take a chance, so I picked NW PC Mobile Tech because I liked how they described themselves on their site. I thought, how much worse could it get? My experience was diametrically opposed to everything else that I've experienced in this situation. Not only was my computer fixed (it needed a specialized power supply) it was done so on the same day. It was even re-installed in our server group and tested before evening. Now, this was probably unusual, but I was astounded at the level of service. And the price was more than fair, too. Not only that, the people was really great to deal with. I heartily recommend NW PC Mobile Tech to anyone.

Awesome Job!! By Kristy

I had a virus take over my computer. When I called Shawn he knew exactly what it was, how long it would take to fix it, and gave me an exact price that beat everyone else I had called. He had my computer fixed in less than 24 hours and it's now running better than ever! He also had great advice on how to make sure this didn't happen again. I would definitely recommend him to all my friends and will use him again for any other computer related issues. Thanks Shawn!

My computer hero :) by Roxanne

Shawn was very caring and professional with us. He fixed my computer in a timely matter and even when he couldn't solve the problem right away he made sure the job got done right. The person who was fixing mine just left me hanging and my computer was still a mess. Since I use it for school I couldn't wait to get it fixed. I call Shawn at 10:00 one night and he was out the next day to get my computer. In the meantime he allowed me to use his which was a huge help. I appreciate his attention and dedication. If I have issues in the future or know someone that does I will for sure recommend Shawn!

A Master at His Work by C-Dub

I am so impressed with the personal attention that Shawn gave our much messed up computer. He had a challenge and he fixed it!

Excellent Service

On Monday afternoon and he was out to pick up my computer in two hours and return it the next AM. Man of his word .Excellent Service, Great price, Thanks

Super Super Service by Ed

Shawn was very helpful. I call him on a Sunday and he was out to my house first thing Monday morning to get my computer and cleaned it up. I had 160 viruses in my system and was very pleased at the work that he did in such a short period of time. I would recommend him to my friends. He is a man of his word.

Shawn did a great job! By Todd

Nasty virus hit my PC. Shawn came out to the house, answered all my questions with precision. My computer was brought back on time and working like new. Man of his word with fair prices. I just found a new computer guy!

Very Pleased!! By JC Marti

I had other people come out and look at my PC and would say that it was fixed... it never was. With heavy frustration I finally looked online and found Shawn and within no time at all my PC is better than ever. It's faster and the service was exceptional. If you're looking for a computer wizard, Shawn is your guy! Great prices, good service, excellent results: what more could you want!?! JC Olympia, WA

SUPER service! By Paul Hardy

Shawn came by my house and assisted me with setting up a new computer and transferring data and applications from my old to new computer. In the past I have dealt with 4th Dimension (they did a pretty good job but were EXPENSIVE) as well as Best Buy (very expensive and not very personal). I went to Shawn because he is a fellow vet and he has done some great work for me in the past. I was not disappointed. He is extremely knowledgeable, resourceful and helpful. He patiently responded to all my questions and did everything we have agreed upon. In short, mission accomplished and I am a happy camper. Strongly recommend these gentlemen to my fellow vets and anyone who would like to get top service for a very reasonable price.

OUTSTANDING!!!!! By Ray

I have nothing but praises for this company. They stand by their word that if it takes 10 minutes or 10 days it will still only be the flat fee!! Your privacy is protected and your computer returns with the problem fixed the problem does not reappear either. I had a virus that would have destroyed by hard-drive. I Called NW PC Mobile Tech, and that same day they were able to get my computer in, The next day it was fixed. They even included an antispyware program. I have referred my Son and Daughter to NW PC Mobile Tech and their comments were nothing but good, and you know I would have heard about it if it didn't work out for them. This is one phone number you do not want to lose!!!

Highly recommended by Virginia Streetman

I recommend Shawn without reservation. He is extremely knowledgeable, helpful and kind. It was a pleasure dealing with him. My new computer was provided quickly and it set up and transition went smoothly. Thank you Shawn. Virginia Streetman

Excellent Service by rsager88 

NW PC Mobile Tech or (Shawn) came over on Memorial Day which is highly unusual for an owner operator. I called him with my issue and he took the time to listen and also did some diagnosis tics over the phone. After spending some time with me on the phone it was determined that he needed to come out. He should up at my house within the hour ready to solve my problem. After spending time on 2 laptops, router and a modem he was able to detect my problem and fix it. He was very professional, knowledgeable and had the credentials to back it up. His price was very reasonable for the work performed. I would highly recommend NW PC Mob lie Service!

Messed up Computer by robin

Our computer was in worse shape than we thought. My husband found NW PC Mobile Tech in the phone book. He made a call and Shawn was out to the house the same day. He evaluated our computer, told us what was wrong and what we needed to do to fix it. He was very informative, and fairly priced. He fixed our computer and returned it within 24 hours. He gave us a lot of valuable information. We would HIGHLY recommend him to anyone who needed work done on their computers!!!

Great Service and Pricing by dental

Fast efficient service. Came out on Sunday to troubleshoot my computer. Pricing is excellent! I highly recommend using this service.

Greatly Appreciated by Carol Hess

My computer was a total mess, full of errors, viruses, taking minutes to move from screen to screen, not able to load many pages, was unable to do program updates even though it kept telling me updates were available. I found NW PC Mobile Tech in the phone book yellow pages. Having retired from 32 years as a civilian employee for the Army, the fact that NWPCMT is veteran owned immediately caught my eye. The fact they do in home estimates and repair is important to me as I am disabled & have limited mobility. Having flat rates is a wonderful plus also, as is being a source of accessories. Shawn came to the house as scheduled. I found him personable, very knowledgeable, quick, reliable, thorough, willing to answer all questions and able to explain things in layman’s language. Shawn had to wipe my PC clean & reload my 'stuff''. My computer is fast & problem free. I Am so glad I found NW PC Mobile Tech & Shawn Ratzel. He definitely has my future business & wholehearted recommendation. HAPPY!

Great Work by timc

Found Shawn in the Yellow Pages gave him a call and he picked up our computer the next day. It was one flat rate and we had our computer back working great within 24 hours. I would definitely recommend him to friends and will be our go to guy for computer issues.

Repair to Dell 5150 by BWolf

Found Shawn on internet; explained laptop problems; Shawn accepted equipment same day and was fixed the third day. He took time to explain repairs needed/made to 5150 and demonstrated performance results. He also explained free programs added to enhance both security and performance of laptop. We recommend Shawn's service to repair/service any computer problems. He has computer expertise not found in most computer shops. We will recommend Shawn to all our friends.

Virus takes over computer by Guy

Good Job pleased with the service

Excellent Service by R. Payne 

I called on Thursday morning and Shawn was here by early afternoon. He determines that my hard drive was on its last legs and would need to be replaced. He brought the computer back by early afternoon on Friday with a new hard drive and with all my data saved from the old hard drive. He also updated everything to latest versions. I found his price to be quite acceptable. He was most helpful and knowledgeable.

Excellent Service! by  julieh

Multiple viruses made my hard drive unusable, causing me to lose valuable data. I called them Friday night and by Monday morning my computer was as good as new, with all my data restored. They took the extra step of making sure I had the best anti-virus software available to prevent the problem from re-occurring. I'll definitely use them again if I need repair services.

Excellent, fast, reliable service with reasonable pricing. By tandvoliver

We found Shawn's add in the yellow pages and called. He was able to come to our home to pick up our laptop and he fixed it within 8 hours!!! His prices beat the competition hands down.

Old laptop to new desktop by csabin92

I had a laptop from 2007 that I purchased in Korea; finally the mother board gave out after getting the final word from Shawn. I must confess, I was a little worried about letting someone take my computer. Shawn was very honest and trustworthy with me. I ended up purchasing a new PC for just around $700; this included a monitor/keyboard/mouse and the tower. I was extremely impressed with the service and the quality of work Shawn provided. I will definitely recommend PC mobile to all my friends. Thank you Shawn for your work.

118 viruses attacked my computer! By Erma

I am a senior on a fixed income and worried about not being able to fix my computer when it began to act up. I searched on all the repair ads in the phonebook and finally settled on Shawn's business. He picked it up, repaired it and returned it within 24 hours. Plus he helped me get some tools to make sure my machine was not attacked again. His prices were very reasonable and now I can use my computer again to keep in touch with my friends, family and help in my hobbies. Thanks so much Shawn!

Custom built I7 Computer by Rick

I wanted a high performance computer for photo editing. I wanted to deal with a local technician rather than a huge impersonal company. The Gold Intel model from NW PC Mobile Tech was a good fit. The owner, Shawn, was very knowledgeable about hardware needed for my application. When the computer was built, he came to my house to hookup my peripherals, load my software programs, and transfer my files. He was very thorough and was not bothered by questions. His price for this personal attention is very reasonable. Future repair is addressed by the use of high quality components, three year guarantee, and availability of Shawn by phone or email. And he is local. I am happy with my experience with NW PC Mobile Tech.

Hard drive crashed. Restored windows by farnaz

Fixed up my lappy in a jiffy...amazing work...it runs like a ...dent even the words to explain...then so much...dint even have to spend much...

Hard drive crashed for 3rd time in 3 years. Put in new hard drive. Installed Windows 7. Service pack 1 by Nick Barabe

Excellent work on my HP HDX 16. The knowledge he gave me while working on the computer at his house was like taking a computer class at college. Previous business that worked on my HDX 16 was just in it for the money. The prices were below any other business fixing computers in the Tacoma - Olympia area. The integrity of workmanship shown through.

The best decision I ever made! By Patrick

I contacted Shawn via email with an issue at 11pm on a Saturday night. He got back to me THAT NIGHT and had my problem solved the next day. Since then I have had him out "revamping" my entire system. I am a Real Estate Broker in Tacoma. My computer is essential to my business. He is an amazing asset in my life, both professionally and personally. He shows up on time, is honest, straight forward, not arrogant and very creative and cost aware. You can't go wrong with NW PC Mobile Tech!-

Great help for senior citizen. by sleeksenior

Shawn was careful to provide me with his credentials and made me comfortable having him in my home. He was kind and explained many things that I did not understand and performed the clean-up my computer needed. He also provided some software to help keep my computer clean.

Professional Service at Affordable Rate by daverob525

Shawn is very competent. His flat rate service is very reasonable and he stays until the job is completely finished. His communication is relaxed and helpful. He is now my go to PC problem-solver...

Good job Shawn by Richard

Shawn did a great JOB, was on time, what more could you want.

A local favorite of mine. by Steve

The owner still provides me with great service, good deals and prices. "Shawn" is willing to go the distance if I need help with my computer. I can call him on the phone too, for help with the things I don't understand. He will take the time and talk me through problems I can do myself and not charge me. He has also logged onto my computer with my permission and cleaned it up without some kind of charge; whereas for other places would have a service charge with no matter what kind of repair they do. Thanks Shawn, Signed one of your customers from your home town.

Notably good service experience by Gregg

Shawn fixed my network when 2 other contractors could not. The rates are more than competitive considering the excellent service. His follow up to make sure everything was working correctly the next day was appreciated. I highly recommend NW PC Mobile Tech. A note of much appreciation to you for your integrity and honesty. I did not know what was wrong with my computer and you came and fixed the problem within 60 minutes. You could have taken advantage of me for I really did not know what was going on. I am not computer literate and really was at your mercy. I sensed when I talked with you that you were very honest and really interested in service as opposed to just making money. Your attitude and integrity impressed me much and I will and already have recommended you to my friends and business associates.

The best decision I ever made! Works magic, and doesn't drain the wallet while doing it!! By Kyle

Shawn was consistently on time, did what he said he was going to do (Oftentimes did MUCH More...) Always took the time to ensure everything was perfectly clear and concise, never in a rush to leave, made recommendations that made sense. NEVER overcharged, and provided over and BEYOND the call of duty more than once. you could pay MORE, and receive less, or pay LESS, and receive WHAT YOU pay for, and end up having to spend MORE than what you saved in the first place by NOT having NW Mobile PC Tech do it RIGHT the first time!! It’s your time and money, spends them well, and has the work done right THE FIRST TIME

Great Service by Mike

NW Mobile PC Tech was very helpful both with my computer and with my budget!!! Shawn was easy to contact with no wait time for service at all. He was very nice and let me know what was wrong, what he was doing, and what to do in the future in terms that I could understand. He was honest about his knowledge of what he could or could not do and was very helpful in finding other options for me. He was great and I would HIGHLY recommend him to anyone and I will definitely use him in the future!! Thanks Shawn!

Computer Crash by John Christopher

I would like to thank Mr. Ratzel for his help that quickly got my home business computer back up and running. My computer had crashed and I didn’t know what I could do. I heard about Mr. Ratzel and contacted him. He provided prompt and accurate service that got my home business back up and running with minimal downtime. He diagnosed my computers Hard disk as faulty and replaced it. He reinstalled Windows back onto the new drive and I was up and running. He then managed to somehow retrieve my data off the bad drive and bring it over to the new drive and I was back in business! He even got all of this done in a matter of a few hours upon arrival! He is a very knowledgeable person about computers and was very patient and understanding while working with me to solve my problem. If I ever have another problem, I will surely call him in to help.

Good Job by Mark

I needed immediate help with installing a new sound card in my computer for live telecasts I was conducting a few hours late. I was definitely in dire straits! Shawn was super responsive and low maintenance. He got me all set up in a jiffy without complaining or whining about the tight timelines Shawn is my new go-to computer help guy