Meet Our Staff

Shawn Ratzel - Owner

NW PC Mobile Tech is a full service computer repair company that is locally owned and operates in the Puget Sound region of Washington State. Our work area is from Tacoma to Centralia. I have a retail/repair store in Olympia and is the only computer retail/repair store in Thurston County that has Better Business Bureau Accredidation.  I also offer  "on-site" computer repair service! Our #1 goal is to make sure our customer is 100% satisfied.  NW PC Mobile Tech has 4 specialized lines of business:  Family and Home Computer Repair/Services, Business Network and IT Services, Data Recovery/ Data Extraction, and Laser Printer repair and service.

I have always been offended by businesses that seem to think that they are doing the customer a favor by taking their money and not providing much in the way of service. I made a commitment to myself to provide quality services at a reasonable prices, stand behind the product and services I provide, and treat every customer the way I would like to be treated.  I always say, the smallest problem to one person is the biggest to the next person! I treat each person with respect and I honor their privacy. We all know times are tough, I make it a point to ensure no money goes wasted and I warranty my work for 1 year on parts replacements and 3 years on new computer systems. I pride myself on being one of very few companies that offer these extended warrantee as standard.  No info will ever be sold to anyone for any reason no matter what!  I have references available to those who request it. Just give me an email! 

I have worked at Microsoft, Intel, Boeing and Starbucks before deciding to start his own business. I have 20 years’ experience working with all types of computer systems and networks. I provide evening appointments along with weekend appointments so I can work around your life. We also provide 24/7 customer support for those who have a problem in the middle of the night and need their computer no matter what time it maybe. Just give me a call and I will be there to get you taken care of. If you have questions you can always give us a call or email us. We're happy to answer any questions you may have.

 

Suzanne McLean - Business Account Executive

Suzy McLean joined our team to address our continuing growth and to service our corporate customer needs.  Suzy has been most recently selling hardware and capital equipment solutions in the healthcare market with a focus on technology, bringing point-of-care to the patient and ensuring efficiencies in caregiver workflow.  Her sales, marketing and customer service background spans 22 years, all with a focus on customer satisfaction and excellence in service.  


 


  Contact our team to find out what we can do for you.

 NW PC Mobile Tech Olympia (360) 486-4586 Tacoma (253) 238-5259

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NW PC Mobile Tech. 9408 Martin Way East Suite 3, Olympia, WA 98516
Phone: Tacoma (253) 238 5259 Olympia (360) 486 4586. Fax: (360) 491 9810. E-mail: info@nwpcmobiletech.com

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